Delivery & Shipping
Delivery & Shipping Policy
FREE UK SHIPPING
All items are shipped for Free.
Each product is made to order and will be shipped within 14 days. However if you require an item sooner please do let us know before ordering and we will do you best to accommodate.
Returns & exchanges
Our items are personalised and are non-refundable.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Delivery policies
We are currently shipping to UK only.
• Small items are posted with RM24 usually arrive within 1-2 days of dispatch
• Medium/Larger items are posted with RM48 usually arrive within 2-4 days of dispatch
• Medium/Larger items are posted with RM48 usually arrive within 2-4 days of dispatch
• Extra large items are usually posted with a courier and arrive within 2-4 days
Very rarely things do go wrong with delivery, which are out of our control. In the very rare case of non-delivery, faulty or damaged orders please contact us within 7 days of dispatch so that we can investigate further and find a reasonable solution for you. Wherever possible we will offer to send a replacement order.
Please be aware of any postal strikes or delays in your locality; We can't be held responsible for late delivery if it's down to a known issue with the postal service.
We always send an email to advise when we have posted your order.
If you are outside of the UK and would like to discuss placing an order for shipment outside of the UK please contact us here.